Return Policy

If you are not pleased with your order, you may return it to us for a refund, exchange, or replacement when you notify us within 7 days of delivery. The refund amount does not include shipping and handling charges. For a refund of purchase price, items must be unopened, in new condition, and returned in original shipping containers. In order to return your product, please contact us via email at: info@emergency-survival.com. All products that are accepted for return, which we determine are not defective or restockable, will be charged a 15% per item restocking fee. We will refund standard shipping charges if there is a defect in the merchandise. Returns must be complete with parts, accessories, manuals, etc. Products with defects caused by misuse, accidents, negligence, or not reading and adhering to operating instructions are not covered under this policy. We will refund shipping costs on items that we determine to be defective.

Privacy Policy

At Emergency-Survival, your privacy is very important to us. Any information we gather is what you provide us when you make purchases and requests. That includes your name, address, phone number, mailing address, and credit card or other bank information. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. Only our partners (i.e., Paypal, UPS, credit companies) have access to your information in order to complete your transaction.

Guarantee

We guarantee any products purchased from Emergency-Survival for up to 30 days from the date the order was shipped from us. We cannot accept returns on products that are opened or used. The products must be in the same condition as when we shipped it. If the product is defective, please contact us to get a return authorization number, we will refund the price of the product and standard shipping costs. Any order that is returned for a refund will be charged a 15% restocking fee.

Product liability disclaimer

Emergency-Survival guarantees its products against defects for up to 7 days from the date of receipt. Emergency-Survival expressly disclaims all warranties, express or implied, or any kind with respect to the products sold on this website. You agree that Emergency-Survival, its officers, employees, and representatives will not be held liable for damages arising from the use of these products. You agree the maximum liability to Emergency-Survival shall be the price of the products ordered.

Website disclaimer

The information provided on The Emergency-Survival website is presented 'as is' and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. Emergency-Survival expressly disclaims all warranties, express or implied, or any kind with respect to the website and its use. You agree that Emergency-Survival, its officers, employees, and representatives will not be held liable for damages arising from the use of this content and its information.