Who can I contact if there is a problem?
Please email us at info@emergency-survival.com
Or call Toll-Free: 1-800-480-1277

How do I order?
Online, Fax or Phone options, (click here)

What guarantee do I have?
(See guarantee policy)

How do I return or replace an item?
(See return policy)

Is there a minimum order amount?
There is not a minimun order.

When is the sales department open for calls?
We are open Monday to Friday from 9 am to 5 pm, Pacific Standard Time.

What methods do you have for shipping?
We use UPS. (See shipping information)

How long will it take to process and ship the order?
Usually 7 to 14 days from time of order until you receive the shipment.

Can I have my order Express Shipped?
Yes, see our shipping information.

Can you ship to a P.O. Box?
Sorry, UPS cannot deliver to P.O. Boxes.

I am having difficulty adding my selections to the Paypal "Shopping Cart". What can I do?
If the add to cart button doesn't work, the PayPal Shopping Cart system may be incompatible with your Operating System. If you are having difficulty adding your selections to the shopping cart, Please go to printable Fax/Mail Order Form, fill out your information and then Fax it to 1-760-720-6278.

Can I pay for my order with a check or money order?
Yes, just go to our printable Fax/Mail Order Form, print it out with your information and mail it to us with your check or money order.

Please email us at: info@emergency-survival.com
or call Toll-Free: 1-800-480-1277 with any other questions you may have.